Refund policy

REFUND POLICY

In store Purchase:

We do not have to refund a customer if they:

• knew an item was faulty when they bought it
• damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
• no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it
  
• When returning items the original purchaser needs to return it unless they have discussed alternative arrangements with us beforehand.

We will provide a refund if we miss an issue with the shirt, for example a hole or stain, that was not discussed at the time of purchase. We will provide store credit if you wish to exchange your purchased item.

 

Items bought online, by mail or phone

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the item is not faulty. 

We will offer a refund to customers if they’ve told you within 14 days of receiving their item that they want to cancel. They have another 14 days to return the item once they’ve told you.

We will refund the customer within 14 days of receiving the item back. They do not have to provide a reason. You cannot deduct any fees from their refund, unless the item has been used or damaged.

You must also refund the cost of standard delivery if the customer paid for it. If they paid for a more expensive delivery option, you only need to refund the cost of standard delivery.

As per HMRC guidelines, Retailers must provide a full refund (often via the original payment method) if an item is faulty, not as described, or unfit for purpose.

However, if you are returning an item simply because you changed your mind (non-faulty), retailers are not legally required to offer a refund, exchange, or credit note.